| What it does | The AI-driven support platform for customer-first brands
| Automated customer support powered by your own content
|
|---|
| Stage | Established
| Not given
|
|---|
| Founded | 2011
| Not given
|
|---|
| Based in | Not given
| US
|
|---|
| Pricing model | Freemium
| Free trial
|
|---|
| Pricing | Not given
| Basic: $199/month (1,000 answers per month, 100 pages of knowledge, weekly re-imports, email support). Pro: $299/month (5,000 answers per month, 500 pages of knowledge, re-imports every 3 days, includes Insights, Connectors, Autopilot, Slack bot, WhatsApp, and API access). Growth: Contact for pricin
|
|---|
| Key features | - Unified inbox across email, SMS, chat, and social channels
- AI agent that resolves customer requests
- AI drafting and reply assistance
- Customer analytics and insights
- Knowledge base and help center builder
- Live chat widget
- HIPAA compliance for healthcare
- Mobile app for support on the go
| - Knowledge Vault: Create a secure knowledge base from website content and documents that powers AI responses
- Quick Citations: Every answer includes source links to the exact webpage or document where the information was found
- Insights: Dashboard showing customer questions grouped by topic, knowledge gaps, and complaints summarized
- Connectors: Integrate with Zendesk, Shopify, and Cal.com to enable assistant actions like ticket answering and appointment booking
- Autopilot: Ask questions in plain language to pull insights from your customer support data
- Slack bot: Get alerts and digests in Slack when customers hit common problems
- API access: Connect with Claude, Cursor, or build custom integrations over MCP
- WhatsApp integration: Message your assistant and receive alerts on your phone
|
|---|
| What makes it different | - Significantly lower cost than competitors
- 80% of customers stay for 4+ years
- Fully remote team across 115+ cities
- People-first approach treating customers as humans not tickets
| - Reduce repetitive support questions by 80% in one week according to the site
- 50% cheaper than competitors with transparent flat-rate pricing
- One minute setup with instant AI support, no technical skills required
- Every answer backed by Quick Citations to verified sources for customer trust
- AI automatically identifies knowledge gaps and suggests article topics to fill them
|
|---|
| Free plan | Not given
| Not given
|
|---|
| Open source | Not given
| Not given
|
|---|
| Platforms | Not given
| Not given
|
|---|
| Public API | Not given
| Not given
|
|---|
| Community votes | 0 | 0 |
|---|
| DR (Domain Rating by Ahrefs) | 87 ● no change since last check | 19 ● no change since last check |
|---|
| Trust Flow (Majestic) | 38 | 18 |
|---|
| Citation Flow (Majestic) | 63 | 21 |
|---|
| Referring domains (Majestic) | 21583 | 137 |
|---|
Answer HQ