| What it does | Customer service platform — powered by AI, designed for humans
| Automated customer support powered by your own content
|
|---|
| Stage | Established
| Not given
|
|---|
| Founded | 2013
| Not given
|
|---|
| Based in | US
| US
|
|---|
| Pricing model | Paid
| Free trial
|
|---|
| Pricing | Starter at $25/seat/month, Professional at $65/seat/month, Enterprise at $105/seat/month (billed annually with 24% discount). AI add-ons available including Autopilot starting at $0.05/conversation.
| Basic: $199/month (1,000 answers per month, 100 pages of knowledge, weekly re-imports, email support). Pro: $299/month (5,000 answers per month, 500 pages of knowledge, re-imports every 3 days, includes Insights, Connectors, Autopilot, Slack bot, WhatsApp, and API access). Growth: Contact for pricin
|
|---|
| Key features | - Omnichannel communication (email, SMS, social, WhatsApp)
- Shared inbox and ticketing
- AI-powered automation
- Workflow automation with rules and macros
- Smart QA for automated quality assurance
- Smart CSAT for AI-inferred satisfaction tracking
- Knowledge base and help center
- 160+ integrations
- Live chat
- Analytics and reporting
| - Knowledge Vault: Create a secure knowledge base from website content and documents that powers AI responses
- Quick Citations: Every answer includes source links to the exact webpage or document where the information was found
- Insights: Dashboard showing customer questions grouped by topic, knowledge gaps, and complaints summarized
- Connectors: Integrate with Zendesk, Shopify, and Cal.com to enable assistant actions like ticket answering and appointment booking
- Autopilot: Ask questions in plain language to pull insights from your customer support data
- Slack bot: Get alerts and digests in Slack when customers hit common problems
- API access: Connect with Claude, Cursor, or build custom integrations over MCP
- WhatsApp integration: Message your assistant and receive alerts on your phone
|
|---|
| What makes it different | - Handles complex, multi-team customer requests that other platforms escalate
- Full customer context and shared visibility across every team
- AI learns from each interaction to improve responses over time
- Built over ten years specifically for B2B complexity
- Unified platform prevents context loss across departments
| - Reduce repetitive support questions by 80% in one week according to the site
- 50% cheaper than competitors with transparent flat-rate pricing
- One minute setup with instant AI support, no technical skills required
- Every answer backed by Quick Citations to verified sources for customer trust
- AI automatically identifies knowledge gaps and suggests article topics to fill them
|
|---|
| Free plan | Not given
| Not given
|
|---|
| Open source | Not given
| Not given
|
|---|
| Platforms | Not given
| Not given
|
|---|
| Public API | Not given
| Not given
|
|---|
| Community votes | 0 | 0 |
|---|
| DR (Domain Rating by Ahrefs) | 82 ▲ +1 (up) since last check | 19 ● no change since last check |
|---|
| Trust Flow (Majestic) | 40 | 18 |
|---|
| Citation Flow (Majestic) | 54 | 21 |
|---|
| Referring domains (Majestic) | 7246 | 137 |
|---|
Front
Answer HQ