| What it does | The AI Customer Support Platform for Every Business
| Live chat, AI agent, voice, email — one platform, one login. All your customer tools in one place.
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| Stage | Established
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| Founded | 2015
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| Based in | FR
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| Pricing model | Not given
| Freemium
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| Pricing | Free plan included forever, plus paid plans starting at $45/month (Mini), $95/month (Essentials), and $295/month (Plus). Enterprise plan available with custom pricing.
| Basic: Free forever with 100 AI answers/month, 1 team member, 1 widget, 1 Vex AI chatbot. Starter: $23/month (billed $276 yearly), includes 2 team members and unlimited AI answers. Growth: $119/month (billed $1,428 yearly), includes 10 team members, 5 brands, 100,000 newsletter subscribers. Enterpri
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| Key features | - Omnichannel inbox for email, WhatsApp, Messenger, Instagram, SMS and 8+ other channels
- AI Agent builder to train custom AI models on business data
- Shared inbox for team collaboration on customer conversations
- Built-in CRM to organize and manage customer data
- Knowledge base for customer self-service support
- Chat widget for website and mobile app support
- Workflow automation and chatbot builder with no-code interface
- Support analytics and team performance tracking
- White labeling and custom branding options
- 100+ integrations with third-party tools and services
| - Vex AI Assistant resolves customer conversations autonomously in 100+ languages
- Unified inbox for live chat, email, WhatsApp, Messenger, Instagram and Telegram
- Voice AI that answers customer calls 24/7 from knowledge base
- Knowledge base for customer self-service and AI training
- Newsletter with drag-and-drop builder and automation flows
- Marketing automation for triggered banners and in-app messages
- Session replays AI-scored by importance
- Product tours for step-by-step user onboarding
- One-click integration with Shopify and WooCommerce
- EU data hosting in Frankfurt with GDPR compliance
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| What makes it different | - All-in-one platform combining chat, CRM, knowledge base, and AI agents in a single solution
- Flat pricing model with no per-conversation costs regardless of message volume
- 100% bootstrapped and self-funded with no venture capital influence
- Hugo AI agent trained on your business knowledge for autonomous support
- 14-day free trial with full access to all features, no credit card required
| - 17 tools bundled into one platform at a fraction of the price of competitors
- Setup in 5 minutes without requiring engineers
- AI learns your tone and business from website, docs and PDFs
- Pay-as-you-go AI usage with prepaid credits that never expire
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| Free plan | Not given
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| Open source | Not given
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| Platforms | Not given
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| Public API | Not given
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| Community votes | 0 | 0 |
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| DR (Domain Rating by Ahrefs) | 89 ● no change since last check | 28 ▼ −1 (down) since last check |
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| Trust Flow (Majestic) | 55 | 14 |
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| Citation Flow (Majestic) | 66 | 31 |
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| Referring domains (Majestic) | 16044 | 68 |
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