| What it does | The AI Customer Support Platform for Every Business
| Customer service platform — powered by AI, designed for humans
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| Stage | Established
| Established
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| Founded | 2015
| 2013
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| Based in | FR
| US
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| Pricing model | Not given
| subscription
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| Pricing | Free plan included forever, plus paid plans starting at $45/month (Mini), $95/month (Essentials), and $295/month (Plus). Enterprise plan available with custom pricing.
| Starter at $25/seat/month, Professional at $65/seat/month, Enterprise at $105/seat/month (billed annually with 24% discount). AI add-ons available including Autopilot starting at $0.05/conversation.
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| Key features | - Omnichannel inbox for email, WhatsApp, Messenger, Instagram, SMS and 8+ other channels
- AI Agent builder to train custom AI models on business data
- Shared inbox for team collaboration on customer conversations
- Built-in CRM to organize and manage customer data
- Knowledge base for customer self-service support
- Chat widget for website and mobile app support
- Workflow automation and chatbot builder with no-code interface
- Support analytics and team performance tracking
- White labeling and custom branding options
- 100+ integrations with third-party tools and services
| - Omnichannel communication (email, SMS, social, WhatsApp)
- Shared inbox and ticketing
- AI-powered automation
- Workflow automation with rules and macros
- Smart QA for automated quality assurance
- Smart CSAT for AI-inferred satisfaction tracking
- Knowledge base and help center
- 160+ integrations
- Live chat
- Analytics and reporting
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| What makes it different | - All-in-one platform combining chat, CRM, knowledge base, and AI agents in a single solution
- Flat pricing model with no per-conversation costs regardless of message volume
- 100% bootstrapped and self-funded with no venture capital influence
- Hugo AI agent trained on your business knowledge for autonomous support
- 14-day free trial with full access to all features, no credit card required
| - Handles complex, multi-team customer requests that other platforms escalate
- Full customer context and shared visibility across every team
- AI learns from each interaction to improve responses over time
- Built over ten years specifically for B2B complexity
- Unified platform prevents context loss across departments
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| Free plan | Not given
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| Open source | Not given
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| Platforms | Not given
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| Public API | Not given
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| Community votes | 0 | 0 |
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| DR (Domain Rating by Ahrefs) | 89 ● no change since last check | 81 ● no change since last check |
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| Trust Flow (Majestic) | 55 | 40 |
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| Citation Flow (Majestic) | 66 | 54 |
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| Referring domains (Majestic) | 16044 | 7246 |
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