| What it does | The AI Customer Support Platform for Every Business
| Proactive customer success platform that detects customer friction and churn risk in real time
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| Stage | Established
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| Founded | 2015
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| Based in | FR
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| Pricing model | Not given
| Freemium
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| Pricing | Free plan included forever, plus paid plans starting at $45/month (Mini), $95/month (Essentials), and $295/month (Plus). Enterprise plan available with custom pricing.
| Free plan available. Basic plan: $15/seat/month. Advanced plan: $30/seat/month. Enterprise plan: Custom pricing. Annual plans save 20%. Usage-based pricing available for WhatsApp, SMS, voice, and email channels.
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| Key features | - Omnichannel inbox for email, WhatsApp, Messenger, Instagram, SMS and 8+ other channels
- AI Agent builder to train custom AI models on business data
- Shared inbox for team collaboration on customer conversations
- Built-in CRM to organize and manage customer data
- Knowledge base for customer self-service support
- Chat widget for website and mobile app support
- Workflow automation and chatbot builder with no-code interface
- Support analytics and team performance tracking
- White labeling and custom branding options
- 100+ integrations with third-party tools and services
| - Real-time churn risk alerts
- Behavioral signal monitoring of 50+ signals
- Session replay and recording
- Omnichannel engagement across WhatsApp, email, SMS, and voice
- Automated recovery workflows
- Support conversation friction detection
- Customer 360 view with consolidated signals
- Real-time frustration monitoring with rage click detection
- Autonomous engagement system
- One-click integrations with CRM and support tools
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| What makes it different | - All-in-one platform combining chat, CRM, knowledge base, and AI agents in a single solution
- Flat pricing model with no per-conversation costs regardless of message volume
- 100% bootstrapped and self-funded with no venture capital influence
- Hugo AI agent trained on your business knowledge for autonomous support
- 14-day free trial with full access to all features, no credit card required
| - Detects churn risk 3-6 months in advance with 85-92% accuracy
- Customers reduce churn by 25-46% on average by catching at-risk accounts early
- Recovers 75% of at-risk accounts automatically with autonomous engagement
- Real-time churn detection during live customer interactions
- No per-seat hidden fees with flexible conversation-based pricing
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| Free plan | Not given
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| Open source | Not given
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| Platforms | Not given
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| Public API | Not given
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| Community votes | 0 | 0 |
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| DR (Domain Rating by Ahrefs) | 89 ● no change since last check | 7 ▲ +1 (up) since last check |
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| Trust Flow (Majestic) | 55 | 5 |
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| Citation Flow (Majestic) | 66 | 20 |
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| Referring domains (Majestic) | 16044 | 27 |
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Cuoral