| What it does | Automated customer support powered by your own content
| Live chat, AI agent, voice, email — one platform, one login. All your customer tools in one place.
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| Stage | Not given
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| Founded | Not given
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| Based in | US
| DE
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| Pricing model | Free trial
| Freemium
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| Pricing | Basic: $199/month (1,000 answers per month, 100 pages of knowledge, weekly re-imports, email support). Pro: $299/month (5,000 answers per month, 500 pages of knowledge, re-imports every 3 days, includes Insights, Connectors, Autopilot, Slack bot, WhatsApp, and API access). Growth: Contact for pricin
| Basic: Free forever with 100 AI answers/month, 1 team member, 1 widget, 1 Vex AI chatbot. Starter: $23/month (billed $276 yearly), includes 2 team members and unlimited AI answers. Growth: $119/month (billed $1,428 yearly), includes 10 team members, 5 brands, 100,000 newsletter subscribers. Enterpri
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| Key features | - Knowledge Vault: Create a secure knowledge base from website content and documents that powers AI responses
- Quick Citations: Every answer includes source links to the exact webpage or document where the information was found
- Insights: Dashboard showing customer questions grouped by topic, knowledge gaps, and complaints summarized
- Connectors: Integrate with Zendesk, Shopify, and Cal.com to enable assistant actions like ticket answering and appointment booking
- Autopilot: Ask questions in plain language to pull insights from your customer support data
- Slack bot: Get alerts and digests in Slack when customers hit common problems
- API access: Connect with Claude, Cursor, or build custom integrations over MCP
- WhatsApp integration: Message your assistant and receive alerts on your phone
| - Vex AI Assistant resolves customer conversations autonomously in 100+ languages
- Unified inbox for live chat, email, WhatsApp, Messenger, Instagram and Telegram
- Voice AI that answers customer calls 24/7 from knowledge base
- Knowledge base for customer self-service and AI training
- Newsletter with drag-and-drop builder and automation flows
- Marketing automation for triggered banners and in-app messages
- Session replays AI-scored by importance
- Product tours for step-by-step user onboarding
- One-click integration with Shopify and WooCommerce
- EU data hosting in Frankfurt with GDPR compliance
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| What makes it different | - Reduce repetitive support questions by 80% in one week according to the site
- 50% cheaper than competitors with transparent flat-rate pricing
- One minute setup with instant AI support, no technical skills required
- Every answer backed by Quick Citations to verified sources for customer trust
- AI automatically identifies knowledge gaps and suggests article topics to fill them
| - 17 tools bundled into one platform at a fraction of the price of competitors
- Setup in 5 minutes without requiring engineers
- AI learns your tone and business from website, docs and PDFs
- Pay-as-you-go AI usage with prepaid credits that never expire
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| Free plan | Not given
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| Open source | Not given
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| Platforms | Not given
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| Public API | Not given
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| Community votes | 0 | 0 |
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| DR (Domain Rating by Ahrefs) | 19 ● no change since last check | 28 ▼ −1 (down) since last check |
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| Trust Flow (Majestic) | 18 | 14 |
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| Citation Flow (Majestic) | 21 | 31 |
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| Referring domains (Majestic) | 137 | 68 |
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Answer HQ
Yaplet