| What it does | Automated customer support powered by your own content
| Proactive customer success platform that detects customer friction and churn risk in real time
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| Stage | Not given
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| Founded | Not given
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| Based in | US
| US
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| Pricing model | Free trial
| Freemium
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| Pricing | Basic: $199/month (1,000 answers per month, 100 pages of knowledge, weekly re-imports, email support). Pro: $299/month (5,000 answers per month, 500 pages of knowledge, re-imports every 3 days, includes Insights, Connectors, Autopilot, Slack bot, WhatsApp, and API access). Growth: Contact for pricin
| Free plan available. Basic plan: $15/seat/month. Advanced plan: $30/seat/month. Enterprise plan: Custom pricing. Annual plans save 20%. Usage-based pricing available for WhatsApp, SMS, voice, and email channels.
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| Key features | - Knowledge Vault: Create a secure knowledge base from website content and documents that powers AI responses
- Quick Citations: Every answer includes source links to the exact webpage or document where the information was found
- Insights: Dashboard showing customer questions grouped by topic, knowledge gaps, and complaints summarized
- Connectors: Integrate with Zendesk, Shopify, and Cal.com to enable assistant actions like ticket answering and appointment booking
- Autopilot: Ask questions in plain language to pull insights from your customer support data
- Slack bot: Get alerts and digests in Slack when customers hit common problems
- API access: Connect with Claude, Cursor, or build custom integrations over MCP
- WhatsApp integration: Message your assistant and receive alerts on your phone
| - Real-time churn risk alerts
- Behavioral signal monitoring of 50+ signals
- Session replay and recording
- Omnichannel engagement across WhatsApp, email, SMS, and voice
- Automated recovery workflows
- Support conversation friction detection
- Customer 360 view with consolidated signals
- Real-time frustration monitoring with rage click detection
- Autonomous engagement system
- One-click integrations with CRM and support tools
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| What makes it different | - Reduce repetitive support questions by 80% in one week according to the site
- 50% cheaper than competitors with transparent flat-rate pricing
- One minute setup with instant AI support, no technical skills required
- Every answer backed by Quick Citations to verified sources for customer trust
- AI automatically identifies knowledge gaps and suggests article topics to fill them
| - Detects churn risk 3-6 months in advance with 85-92% accuracy
- Customers reduce churn by 25-46% on average by catching at-risk accounts early
- Recovers 75% of at-risk accounts automatically with autonomous engagement
- Real-time churn detection during live customer interactions
- No per-seat hidden fees with flexible conversation-based pricing
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| Free plan | Not given
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| Open source | Not given
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| Platforms | Not given
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| Public API | Not given
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| Community votes | 0 | 0 |
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| DR (Domain Rating by Ahrefs) | 19 ● no change since last check | 7 ▲ +1 (up) since last check |
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| Trust Flow (Majestic) | 18 | 5 |
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| Citation Flow (Majestic) | 21 | 20 |
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| Referring domains (Majestic) | 137 | 27 |
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Answer HQ
Cuoral